Privacy Policy

📋 Information We Collect

We may collect your name, email address, date of birth, birth time, birthplace, your questionnaire responses, and payment-related details to prepare your personalized Soul Index Report and deliver spiritual insights accurately.

🎯 How Your Information Is Used

Your information is used only for generating your spiritual reports, customer communication, order processing, meeting our legal and tax obligations, and improving the SpiritualBird experience. Your birth details are never publicly shared.

Your report is prepared using our proprietary Soul Index Report™ framework together with AI-assisted writing tools, based entirely on the details you provide. Your responses are never used to train any public AI model.

We will only send you promotional emails if you have separately and explicitly opted in. You can withdraw that consent at any time.

🔐 Confidentiality & Protection

SpiritualBird values your privacy deeply. We do not sell, rent, or trade your personal information to anyone.

We share limited information only with the trusted service providers who help us operate, strictly on our instructions and only as needed:

• Payment gateway — to process your payment securely.
• Email and form delivery services — to receive your responses and deliver your report.
• Website hosting and analytics providers — to operate and improve the site.

Some of these providers operate outside India. Where information is transferred internationally, we take reasonable steps to ensure it remains protected to a standard consistent with this policy. We may also disclose information where legally required to do so.

🗄️ How Long We Keep Your Information

• Questionnaire responses and report content — up to 24 months, so we can re-send your report or answer queries, unless you ask us to delete them sooner.
• Transaction and invoice records — at least 8 years, as required by Indian tax law.
• Marketing contact details — until you unsubscribe or ask us to remove them.

⚖️ Your Rights

You have the right to access the information we hold about you, correct anything inaccurate, request deletion (subject to records we must legally retain), withdraw consent at any time, and receive a copy of your data. You may also complain to a data protection authority if you believe your rights have been breached.

To exercise any of these rights, email spiritualbirdindia@gmail.com. We respond within 30 days.

💳 Payments & Security

Payments are processed through secure, PCI-DSS compliant payment gateways. SpiritualBird does not directly store your card or banking information on its servers.

We use encrypted connections (HTTPS) and access controls to protect your information, and will notify you and the relevant authority without undue delay if a breach affects your data.

🔞 Children

Our services are intended for adults aged 18 and over. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

🔮 Spiritual Disclaimer

All reports and spiritual interpretations are intended for self-awareness, guidance, reflection, and personal growth purposes only. They should not be considered medical, legal, psychological, or financial advice.

🍪 Cookie Policy

When you visit SpiritualBird, a cookie consent banner asks you to choose your preference. We use three categories of cookies:

✅ Essential Cookies (Always On)
These are strictly necessary for the website to function — for example, maintaining your session, enabling secure checkout, and remembering your cookie preference itself. They cannot be disabled and require no consent.

📊 Analytics Cookies
With your explicit consent, we may use analytics tools (such as Google Analytics) to understand how visitors use our site — pages visited, time spent, and navigation paths. This helps us improve your experience. These cookies are only loaded if you click "Accept All Cookies".

🎯 Personalisation Cookies
With your explicit consent, personalisation cookies allow us to tailor the content and spiritual insights shown to you based on your browsing behaviour on our site. These cookies are only loaded if you click "Accept All Cookies".

Your cookie preference is saved in your browser's local storage and persists across sessions. You can withdraw or change your consent at any time by clearing your browser's local storage or site data. We do not use cookies to sell your personal data to any third party.

🔄 Changes to This Policy

We may update this policy from time to time. The "Last Updated" date above will always reflect the current version.

📞 Grievance Officer & Contact Us

In accordance with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, you may contact our Grievance Officer for any concern about how your data is handled:

Grievance Officer: Nidhish Garg
Email: spiritualbirdindia@gmail.com
WhatsApp: +91 9911183936
Response time: within 30 days

A full postal address is available on written request to the email above.