Refund Policy | SpiritualBird

🔮 Nature of Our Services

SpiritualBird delivers personalised, AI-powered Soul Index Reports and live spiritual guidance sessions. Each report is individually prepared using your unique birth details and involves significant time, research, and interpretive work.

Because of this deeply personalised nature, our products and sessions are non-refundable once preparation has commenced.

🚫 No Refund Policy

All purchases made on SpiritualBird — including Soul Index Reports and 1-on-1 sessions — are final and non-refundable.

Once payment is received and your order is confirmed, the preparation process begins immediately. Refunds will not be issued on the basis of personal dissatisfaction, change of mind, or expectations not aligned with the spiritual nature of our guidance.

📌 We encourage you to read the full description of each service before purchasing to ensure it aligns with your needs.

✅ Where We Do Provide a Refund

In fairness, there are limited situations where a full refund will always be issued:

Non-delivery — if we fail to deliver your report and you have received no communication from us, as set out in our Delivery Guarantee below.
Duplicate payment — if you are charged more than once for the same order.
Cancellation by us — if we are unable to fulfil your order for any reason.
Underage purchase — if we identify that an order was placed by someone under 18 years of age.

📋 User Responsibility

You are fully responsible for providing accurate birth details (date, time, and place of birth). Refunds cannot be issued for reports affected by incorrect or incomplete information submitted at the time of ordering.

If you realise you have submitted incorrect details before your report preparation begins, please contact us immediately via WhatsApp and we will do our best to accommodate the correction. If you notice the error after delivery, we will regenerate your report once, free of charge, using the corrected details.

💻 Sessions & Bookings

For 1-on-1 live sessions, cancellations must be requested at least 4 hours before the scheduled session time. Late cancellations will be treated as completed sessions and no refund or rescheduling will be offered.

Rescheduling requests made in advance are accommodated once at no extra charge.

If we need to cancel or reschedule a session for any reason, you will always be offered a full refund or a new time, at your choice.

✅ Our Delivery Guarantee

We are committed to delivering your Soul Index Report within 24–48 hours of receiving your payment and completed birth details form.

If your report has not been delivered within 48 hours and you have not received any communication from our team, please contact us immediately. We will either deliver your report promptly or issue a full refund — your choice. Your trust matters to us.

⏱️ How Approved Refunds Are Processed

Where a refund is approved under this policy:

It is initiated within 3 business days of approval.
Funds are returned to your original payment method.
Your bank or card issuer typically takes a further 5–10 business days to credit the amount. International transactions may take longer.
Currency conversion differences or charges applied by your own bank are outside our control.

📞 Support

If you have any concerns regarding your order, report quality, or delivery, our team is here to assist. Please reach out to us before raising any dispute with your bank — we answer personally and will always try to resolve the matter promptly and fairly.

Email: spiritualbirdindia@gmail.com
WhatsApp: +91 9911183936
Support hours: Monday to Saturday, 10:00–19:00 IST
We respond to all queries within 2 business days.